Privacy Policy

Effective Date: April 1, 2025

North Bay Heating and Cooling Ltd. (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients and website visitors in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.northbayheatingandcooling.ca.

Accountability

We are responsible for the personal information under our control. Our designated Privacy Officer ensures compliance with this policy and with applicable privacy laws.

For privacy-related inquiries, please contact:

Privacy Officer

North Bay Heating and Cooling Ltd.

F-600 Gormanville Road

North Bay, Ontario  P1B 9S7

Email: service@northbayheatingandcooling.ca

What Personal Information We Collect

We may collect the following types of personal information:



• Identifying Information: Name, phone number, email address, and address submitted through our contact forms.

• Service Information: Information related to the heating or cooling services requested or received.

• Website Usage Data: IP address, browser type, pages visited, time spent on the site, and related analytics.

Purpose of Collection

We collect personal information for the following purposes:

• To respond to your service inquiries or quote requests



• To schedule and deliver HVAC services

• To provide you with updates or information related to our services

• To improve our website and service delivery

• To meet legal or regulatory requirements
  
  

We will not use your personal information for any other purpose without obtaining your further consent, unless permitted or required by law.

Consent

By providing us with your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions. To withdraw consent, please contact our Privacy Officer.

Limiting Collection

We only collect personal information necessary for the purposes identified above, using fair and lawful means.

Limiting Use, Disclosure, and Retention

We do not sell or share your personal information with third parties, except:

• With service providers who assist in delivering our services (e.g. scheduling or email platforms)



• If required by law or court order

We retain personal information only as long as necessary for the fulfillment of these purposes or as required by law.

Accuracy

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date. You may request a correction to your information at any time.

Safeguards

We use appropriate physical, technological, and organizational safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

Openness

We are transparent about our privacy practices and make this policy easily available on our website.

Individual Access

You have the right to request access to the personal information we hold about you, and to request corrections if necessary. To make a request, please contact our Privacy Officer.

Challenging Compliance

If you have questions or concerns about our privacy practices, please contact our Privacy Officer.

If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date